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Feedback from our training courses


Several of the attendees from Incoe Corporation had taken prior auditing training, so we were interested to hear what they had to say in reference to Eagle Groups presentation and, in specific, with regard to the instructor and his ability to relay technical information in a highly condensed format over two days.

We were informed that Rocky' s presentation was highly effective in that he told "stories", giving specific, real life situations and examples rather than imparting dry facts. That style helped maintain the attention of the individuals in training and we believe will be helpful in the retention of the material imparted, We were also told that although there was a lot of information to be shared, that he kept the class moving at a comfortable pace. When tough questions were asked and needed to be expounded upon, he met those challenging questions satisfactorily. Apparently there were an occasion or two where an individual or individuals began to vent, and while he acknowledged the frustration, he did not allow that negativity to disrupt the class and got the class back on track.  He led well, encouraging group participation and, during the occasional break periods he stayed in the training room moving from individual to individual or group to group, being available to anyone who might have additional questions.

Original Comments


FEEDBACK ON HEATHER!!!!  She was absolutely fabulous.  Actually the owner of the company would like her to come back and do the same training with individuals that were not available to receive the training.  They want HEATHER!!!  She turned a switch on in a lot of people’s minds that I've been trying to do for months.  THANKS SO MUCH!

Quality Systems Coordinator



One of the best instructional courses I have enrolled in.  It is refreshing to encounter an instructor who is genuinely interested in their work as well as the customer's (students) needs.




I wanted to tell you how happy we are with the training the Eagle Group has done for COEI.

Every person I talked to who took the classes, including top managers, were very pleased with the training. Your company has done a wonderful job teaching the 80 or so COEI employees the ins and outs of the ISO 9001 standard. When we stepped foot in the door the first day of training we didn't know much about ISO. Now we are competent Doc writers and internal auditors.

I would recommend Eagle Group to other departments in Verizon that are trying to get ISO registered. Jill, Hugh and Heather are top notch teachers and they really know the ISO 9001 standard.

Thanks again for a job well done!



Everything is going very well. The Executive staff (Kitty and Joel) are extremely impressed with the knowledge that your team is bringing to the table. Nothing but kudo's from all over.



Subject: Auditor Training

Don and Dennis,

As you know, I just completed the 3-day Internal Quality Auditor Training Workshop on ISO 9001 standard, conducted by Eagle Group. The instructor, Bob Bremer was very qualified and he made the entire session very interesting and informative .

Mr. Bremer employed several practical exercises in auditing techniques in which all attendees participated; this actual working process was in my opinion a better and more valued introduction to learning and retaining knowledge for any future audit assignments than the usual textbook approach with written exam.

Thanks to you both for my opportunity to attend this quality course, and hopefully I may prove my usefulness in conducting an independent internal audit on a future program.




"Jill was very knowledgeable about all aspects of ISO.  All of my expectations were met and exceeded.  The comfort level that Jill created allowed for free flowing ideas and was conductive to learning.  The class was great!"

Thank you - Amanda



"It was very easy to ask questions (she didn't make me feel stupid).  She answered questions really well to where I understood what I was questioning."



"Very good instructor, held our attention even though days where long."



"Found instructor well prepared and knowledgeable.  Material well Presented and explained. Had a good time and enjoyed the training."

Thanks - Gary


"Great presentations/discussions and the ability to hold the audiences attention.  Great examples - very informative."



"For the exercises - Have the students prepare individual responses in class before breaking off into groups (we did for a couple).  This would help in group discussion.  I really enjoyed the instructor - - he made a dry subject "fun" and I was still able to learn the subject."



"Good class - Great teacher - Very motivating I liked how we did the work instead of just listing to someone speak."

Thank you - Susan