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TL 9000 - Quality Management System
TL 9000 was created by QuEST (Quality Excellence for Suppliers of Telecommunications) Forum.
QuEST has over 100 members from the telecommunications industry - service providers, suppliers (hardware, software and service), registrars, etc.
TL 9000 is a two book standard based on ISO 9001
- Book One is TL 9000 Quality System Requirements
- Book Two is TL 9000 Quality System Metrics
TL 9000 has all the requirements from ISO 9001 plus additional requirements to address industry specific needs.
Note: TL9000 Revision 5 is now available!
TL 9000 additional requirements are coded in Book One as follows and must be addressed based on your registration scope: C - Common, H - Hardware, S - Software, V - Services, HS - Hardware and Software, HV - Hardware and Services and VS - Services and Software.
Metrics must be determined based on registration scope and agreement with selected registrar. Prior to registration, three months of metric data must be sent to University of Texas - Dallas (UTD) who is the Metrics Administrator and supplier must have a letter stating this from the Forum Administrator who is American Society for Quality (ASQ).
A recognized accreditation body and the QuEST Forum must sanction selected registrar.
Migration paths are available from ISO 9001, ISO/TS 16949 and CSQP (Bellcore Customer/Supplier Process).
Note: The International Organization for Standardization has now issued Official Sanctioned Interpretations that clarify the ISO 9001 standard. These can be obtained from the following web site: http://www.tc176.org/Interpre.asp
Intent
The intent is to apply a consistent set of quality system requirements and metrics that will help provide telecommunications users with faster, better and more cost-effective services.
Applicability
QuEST estimates over 10,000 suppliers to the telecommunications industry that could be affected by TL 9000.
Training Offered
TL9000 Overview
TL9000 Metrics
Internal Auditor Training
Advanced Internal Quality Auditor Training
Advanced Product Quality Planning (APQP)
Failure Mode Effects Analysis (FMEA)
Control Plan Methodology (CP)
Statistical Process Control (SPC)
Measurement Systems Analysis/Gage R & R (MSA)
Business Operating System (BOS)
Customer Satisfaction
Implementation Workshop
Process Flowcharting Workshop
Team Oriented Problem Solving (8D)
Document Writing
Online Training Courses
Services Offered
Initial System Evaluation ("Gap Analysis")
Documentation Development
Implementation Assistance and Guidance
Final System Evaluation ("Dress Rehearsal")
Hands-on Auditing
Contract Internal Auditing Program
Compliance Auditing
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