Service Statistical Process Control (SPC) Workshop

Course Objectives:

• Understand natural and assignable variation and the importance of statistical thinking
• Understand what Statistical Process Control (SPC) is and how to apply SPC in relation to your business, customer requirements and the ISO 9000 based standards (such as ISO 13485, ISO/TS 16949, Aerospace, or TL9000)
• Understand how to construct and analyze various SPC charts and how to implement them within your organization

Who Should Attend? 

Service SPC is for service companies or for departments, which do not manufacture parts or equipment.  The course provides instruction on how to apply SPC to data used to evaluate progress on company or department measurables and processes.

Service SPC Workshop Outline

(1)        Introductions

(2)        Workshop Objectives/Outline

(3)        Lecture - History of SPC, How SPC Fits into ISO Based Standards and its Benefits

(4)        Exercise – Why Are We Doing This?

(5)        Lecture – Variation and Distributions (Binomial, Poisson, and Normal)

(6)        Exercise – Central Limit Theorem

(7)        Lecture – Goals, Data Collection, and Analysis Methods

(8)        Lecture – np Charts

(9)        Exercise – Creating a np Chart

(10)      Lecture – Individual (X) and Moving Range (MR) Charts

(11)      Exercise – Creating an X-MR Chart

(12)      Lecture - Control Chart Interpretation and Tampering

(13)      Exercise – Interpreting Control Charts

(14)      Lecture – Corrective Action and Process Improvement

(15)      Course Summary and Evaluation

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