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TL 9000 Metrics Workshop
Full day workshop
Workshop Objectives:
- Understanding of the TL 9000 Quality Management System requirements for metrics.
- Understand how the TL 9000 Measurements Handbook supports the overall requirement for metrics.
- Discussion of the use of metrics to improve product and service quality.
- Review of the Product Categories and determine your management systems metrics.
- Understanding of the common metrics.
- Working knowledge of counting rules and calculations for metric reporting.
Who Should Attend?
- Current staff responsible for the implementation and maintenance of the organization’s management system.
- Individuals responsible for determination of the organizations metrics.
- Individuals responsible for collecting, analyzing and reporting of organizational metrics.
Workshop Outline
Workshop Introduction & Objectives
Lecture - TL 9000 Overview
Lecture - TL 9000 Metrics and Requirements
Break
Exercise 1 - Calculating Problem Report Fix Response Time
Lecture - TL 9000 Metrics and Requirements
Exercise 2 - Calculating Overdue Problem Report Fix Responsiveness
Lunch
Lecture - TL 9000 Metrics and Requirements
Exercise 3 - Calculating On-Time Delivery
Lecture - TL 9000 Metrics and Requirements
Training Grants - Help with available State and Federal Grants
Eagle Group about the Licensing our courses
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