TL 9000 Metrics Workshop

Full day workshop

Workshop Objectives:

• Understanding of the TL 9000 Quality Management System requirements for metrics.
• Understand how the TL 9000 Measurements Handbook supports the overall requirement for metrics.
• Discussion of the use of metrics to improve product and service quality.
• Review of the Product Categories and determine your management systems metrics.
• Understanding of the common metrics.
• Working knowledge of counting rules and calculations for metric reporting.

 Who Should Attend?

• Current staff responsible for the implementation and maintenance of the organization’s management system.
• Individuals responsible for determination of the organizations metrics.
• Individuals responsible for collecting, analyzing and reporting of organizational metrics. 

Workshop Outline

Workshop Introduction & Objectives

Lecture - TL 9000 Overview

Lecture - TL 9000 Metrics and Requirements

Break

Exercise 1 - Calculating Problem Report Fix Response Time

Lecture - TL 9000 Metrics and Requirements

Exercise 2 - Calculating Overdue Problem Report Fix Responsiveness

Lunch

Lecture - TL 9000 Metrics and Requirements

Exercise 3 - Calculating On-Time Delivery

Lecture - TL 9000 Metrics and Requirements

Training Grants - Help with available State and Federal Grants

Eagle Group about the Licensing our courses