ISO/IEC 20000 - Information technology - Service management

ISO/IEC 20000 is an international standard designed to IT Service providers  with a common approach to applying a Quality Management System based on the ISO 9001 standard.

Intent

The intent of ISO/IEC 20000 is to provide for the development of a Quality Management System that ensures to prospective customers that the services offered by the organization will meet customer requirements.  

Training Offered

ISO/IEC 20000 Overview Training

Internal Auditor Training 

Advanced Internal Quality Auditor Training

Business Operating System (BOS)

Customer Satisfaction

Implementation Workshop

Process Flowcharting Workshop

Team Oriented Problem Solving (8D)

Document Writing

Online Training Courses

Services Offered

Initial System Evaluation ("Gap Analysis")

Documentation Development

Implementation Assistance and Guidance

Final System Evaluation ("Dress Rehearsal")

Hands-on Auditing

Contract Internal Auditing Program

Compliance Auditing