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Customer Satisfaction Workshop
Full day course utilizing your company information.
Course Objectives:
- Learn how to determine the short and long term expectations and requirements of customers and markets.
- Learn how to build and strengthen customer relationships including responding to customer concerns.
- Learn how to determine methods and establish data of customer satisfaction for use in your business planning process.
- Learn how to develop, implement and analyze a customer satisfaction survey.
Who Should Attend?
Any organization team members that are interested in implementing a system for identifying, tracking and analyzing its customer satisfaction. This tool is best implemented using a cross-functional team with the following disciplines represented: senior management, administration, sales, customer service, manufacturing, quality and engineering.
Course Outline:
- Customer Focus
- Exercise – What Makes Us Special & How Well Do We Do?
- Customer Concerns
- Exercise – How Do We Handle Customer Complaints?
- Developing a Customer Satisfaction Survey
- Exercise – Survey Development
- Customer Satisfaction Survey Analysis
- Exercise – Survey Analysis
- Examples and References
Training Grants - Help with available State and Federal Grants
Eagle Group about the Licensing our courses
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