TL 9000 Awareness/Overview

Workshop Objectives:

• Learn what TL 9000 Telecommunications Standard is and how it works.
• Understand the benefits of TL 9000.
• Identify how metrics are used in conjunction with TL 9000.
• Review and understand the TL 9000 registration process.

Note – for TL 9000 Overview, the additional objective:

• Understand (in detail) the TL 9000 Quality System Requirements.

 Who Should Attend?

• Awareness – all employees in an organization that is in the process of implementing a quality management system that meets the requirements of TL 9000.
• Overview – all members of management and all members of the implementation team in an organization that is in the process of implementing a quality management system that meets the requirements of TL 9000.

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